Openness in technology is an element of interactions. It’s about allowing access to whatever information is needed to take appropriate action, without tying that access to a single technology or vendor so you can always pick the right solution for each problem.
Of course, open has become a heavily loaded term. A few years ago I did a talk on the overloaded nature of the word open, and I suspect you could add additional examples to the list therein. But in nearly every case, openness in communications benefits everyone.
The ability to move and share information is the lifeblood of many corporations – and some would say all of them these days thanks to the advent of analytics, IoT and the cloud. As technology evolves, that movement of information will increase in both ubiquity and value.