Case Studies

Customer Success Story: XL Axiata

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The Challenge They Faced To address declining revenue from tradi onal voice SMS-based business, XL had embarked on a journey toward data-led business. Their digital transforma on saw them adopt ini a ves such as an Open API framework to make it easier to connect with partners and moderniza on of their analy cs infrastructure from non-real me to real me processes to drive a more targeted and personalized customer experience. This shi in business strategy put new pressure on their IT infrastructure, which was built around TIBCO BusinessWorks and EMS. They were experiencing opera onal issues related to the performance limits of EMS, long fail-over mes, and lack of support for protocols such as AMQP, MQTT, and REST, directly to the messaging backbone. Lastly, to support a shi toward cloud and Kubernetes, they needed real- me integra on between mul ple cloud and on-premises environments. Why They Chose Solace With its ability to integrate diverse cloud and on-premises apps via a wide range of protocols, Solace PubSub+ serves as a centralized pla orm that digests transac on data and disseminates it to systems that need it in an event-driven manner. Since they'll be linking systems running on Anthos GKE on-premises, in the cloud, and in their private AWS VPC in Singapore region, they valued Solace's dynamic message rou ng (DMR) capability which automa cally streams informa on to everywhere it's needed, across environments, no ma er what. How They Benefited By enabling real- me event streaming between legacy systems on-premises and microservices in the cloud, Solace is helping XL achieve more real- me and personalized customer experience through a more powerful, responsive and feature-rich customer app called MyXL that will increase customer engagement and revenue crea on They are also using Solace technology to integrate partners' applica ons into their business processes and decision making. XL Axiata improves customer satisfaction by streaming real-time data to new mobile app and other systems FAST FACTS XL Axiata, be er known as "XL," is one of the top two mobile telecoms in Indonesia, with 2019 revenue of US $1.7B. XL offers data communica on, broadband Internet, mobile communica on and 4G services, and are the first operator to shi their business from voice and SMS to data. Today data makes up 89% of service revenue with 86% smartphone penetra on. Their Challenge Their legacy integra on and data distribu on infrastructure couldn't meet new real- me requirements associated with their shi to an increasingly data- centric model How Solace Helped Solace PubSub+ Pla orm is helping XL enable a modern customer experience with their MyXL applica on, and move lifecycle events between Google services (Anthos and GCP) and AWS. Customer Success Story

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