Channel Modernization for Customer 360
To succeed in today’s communications services market, service providers need a complete and up-to-date understanding of each customer’s activity, preferences and usage patterns. Such a 360-degree view can help them spot potential problems before the customer is impacted and identify profitable cross-sell/up-sell opportunities, but many service providers can’t pull together such a picture of their customers because their systems are siloed, and linked with incompatible messaging and data movement technologies.
Solace open data movement technology can stream information to big data repositories and BI tools while simultaneously making it accessible in real-time to all kinds of dashboards, charting applications and web interfaces. This 360-degree view of customers is actionable, too, because Solace can also integrate the flow of information to and from diverse OSS/BSS applications so the service provider can identify and act immediately on problems and opportunities.