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Support

If you’re looking to accelerate and maximize your return on your Solace investment, we’re here to help. Between expert assistance on demand, training to give your people the skills they need to succeed, and remote monitoring that ensures uptime and performance​, we’ve got you covered.

To review the status and planned future of all products, review our Product Lifecycle Policy.

For a list of the support dates for specific versions of Solace PubSub+ software products and SolOS firmware, see Support Dates for Release Versions.

Contact options

Call Us

When time is of the essence, pick up the phone and give us a call!
Australia: +61 1800 581757
Hong Kong: +852 3978 5187
India: 000 800 9191092 (not available from Jio)
India: +91 22 4905 5990
Singapore: +65 6221 3660
United Kingdom: +44 800 014 8187
US/Canada: 1-866-765-2231
Anywhere Else: +1-613-270-8404

Send Us an Email

You can get help with any issue or enhancement request by emailing us at support@solace.com.

Submit a Ticket

Appliance and software customers can submit a support ticket here, and Solace PubSub+ Cloud users can do so through PubSub+ Cloud Console.

Visit our Forum

You’ll find answers to all kinds of questions from our staff and expert practitioners in our active forum at solace.community, and if you don’t go ahead and ask one of your own.

Support Plans

Whether your organization is just starting out with PubSub+ or looking to manage a growing Solace estate, we’ve got a support plan that will meet your needs. (Note: If you have Silver, Platinum or Platinum+ support, please click here.)

Standard SupportEssential SupportAdvanced Support
Technical Product Support
24x7x365 Emergency Production Support
(30 minute response)
(30 minute response)
(15 minute response)
Customized Expert Advisory
Named Solace expert for continuity of care.
Provides best practice advice on topic design, planning,
deploying, and architecting event-driven applications​
Training and Skills Development
Access to comprehensive on-demand
training courses and certifications
Expert-led customized virtual workshops
(Quarterly)
(Monthly)
Event Platform Proactive Monitoring / Alerting
Actionable Health Reports (bi-monthly)
Complete Event Platform 24x7
Remote Monitoring and Alerting​

Rapid hardware repair service – which includes on-site repair by Solace technicians and local hardware sparing — can be added to any of these plans.

Refer to the Solace Legal page for Terms and Conditions.

Benefits of Solace Support

Expert Advisory

Expert Advisory

Get expert assistance to achieve your business outcomes faster and increase your EDA maturity level using our key Expert Advisory Practices.

  • Dedicated long-term advisor that understands your environment, and organization with the experience and technical expertise on EDA with Solace
  • Single point of technical contact to provide consistency
  • Continuous architecture, design, implementation and education as your use cases scale and evolve
  • Maximizes ROI on your Solace Platform by reducing time to business value with a repeatable methodology

Learn More

Expert Advisory
Training and Workshops

Training and Workshops

Jumpstart your Solace EDA skills and knowledge at your own pace with online Solace Academy courses and certifications and go deep with 2-3 hours Expert-led Training Workshops throughout the year.

  • A focus on the business and performance context with hands-on exercises
  • Workshop classes designed around recognizable requirements and role-specific
  • Validate skills and competence using our certification program

Learn More

Event Mesh Monitoring and Alerting

Event Mesh Monitoring and Alerting

Offload the 24×7 monitoring and alerting of your event mesh to the experts at Solace.

  • Focus enterprise resources on business outcomes rather than event-broker infrastructure​
  • Worry-free identification and resolution of any event-broker related issues that arise​​
  • Improve uptime of business-critical applications that rely on event brokers
  • Reduce TCO for your event streaming and distribution infrastructure​

Learn More

Event Mesh Monitoring and Alerting

Need help finding the right plan for your organization?

We’re on standby and ready to help.

Get in Touch