If you’re looking to accelerate and maximize your return on your Solace investment, we’re here to help. Between expert assistance on demand, training to give your people the skills they need to succeed, and remote monitoring that ensures uptime and performance, we’ve got you covered.
To review the status and planned future of all products, review our Product Lifecycle Policy.
For a list of the support dates for specific versions of Solace PubSub+ software products and SolOS firmware, see Support Dates for Release Versions.
Whether your organization is just starting out with PubSub+ or looking to manage a growing Solace estate, we’ve got a support plan that will meet your needs. (Note: If you have Silver, Platinum or Platinum+ support, please click here.)
Standard Support | Essential Support | Advanced Support | |
---|---|---|---|
Technical Product Support | |||
24x7x365 Emergency Production Support | (30 minute response) | (30 minute response) | (15 minute response) |
Customized Expert Advisory | |||
Named Solace expert for continuity of care. Provides best practice advice on topic design, planning, deploying, and architecting event-driven applications | |||
Training and Skills Development | |||
Access to comprehensive on-demand training courses and certifications | |||
Expert-led customized virtual workshops | (Quarterly) | (Monthly) |
|
Event Platform Proactive Monitoring / Alerting | |||
Actionable Health Reports (bi-monthly) | |||
Complete Event Platform 24x7 Remote Monitoring and Alerting |
Rapid hardware repair service – which includes on-site repair by Solace technicians and local hardware sparing — can be added to any of these plans.
Refer to the Solace Legal page for Terms and Conditions.
Get expert assistance to achieve your business outcomes faster and increase your EDA maturity level using our key Expert Advisory Practices.
Jumpstart your Solace EDA skills and knowledge at your own pace with online Solace Academy courses and certifications and go deep with 2-3 hours Expert-led Training Workshops throughout the year.
Offload the 24×7 monitoring and alerting of your event mesh to the experts at Solace.