EN CN FR DE JP KO ES PT
Search
Background Pattern feature image

Product Lifecycle Policy

Lifecycle policy for Solace products, allows users to prepare for end-of-life product transitions. Milestones and phases from Product Introduction through to End of Support are defined with reasonable timeframes for each phase.

Lifecycle Policy for 3230, 3260, 3530-01, 3560-01 and SolCache can be found here.

To learn about support services for Solace PubSub+ Products, see our Support page.

For a list of the support dates for specific versions of Solace PubSub+ software products and SolOS firmware, see Support Dates for Release Versions.

The Product Lifecycle Policy, which applies to the product as a whole, is illustrated in the diagram below.

Support Product Lifecycle Diagram

Note that support for certain versions of SolOS firmware and certain versions of PubSub+ software products follow different timelines as described in Solace Support Services. For a list of these versions and their support dates, see Support Dates for Release Versions.

Milestones and Phases

Descriptions of each stage in Solace’s Product Lifecycle are presented in the following table.

Milestone / PhaseDescription
Product IntroductionMarks the beginning of the General Availability phase. At this point customers may begin to purchase the product.
General AvailabilityDuring this phase customers may purchase the product without restriction. Customers with current support plans will receive Major, Maintenance and Hotfix releases applicable to the product.
The General Availability phase typically lasts 3 to 4 years.
End of SalesMarks the end of the General Availability phase, and the beginning of the No New Sales Phase.
No New SalesDuring this phase the product is not generally available for purchase. Customers with current support plans will receive the same level of support as during the General Availability Phase.
The No New Sales phase is 5 years long.
End of SupportAfter 5 years of No New Sales, customers will no longer have the option of renewing their support plans, and Solace will cease providing support for the product.

Product Milestones

The Support dates for the Solace Products are provided in the table below.

End of Sales
Product Number		End of Sales
Effective Date		End of Support
Effective Date
CHS-3530AC-02-ADecember 1, 2021December 1, 2026
CHS-3560AC-03-ADecember 1, 2021December 1, 2026
CHS-3560AC-06-ADecember 1, 2021December 1, 2026

QMS Support Lifecycle

The Solace Queue Management System (QMS) is supported for 5 years from the date of sale.

Customer Communication

Note: Formal notifications of a product reaching any product lifecycle milestone will be sent by email to customers on active Support Plans. Contact Solace Support at support@solace.com to be included in these notifications.