Streaming Real-Time Data Enhances UnionBank’s Customer Experience

The demand for personalized solutions and services – including real-time data – is forcing banking institutions to embrace technological innovations to meet the needs of their customers. The foreign exchange market is an example where having access to live currency rates could be a differentiator for banking customers who deal in multiple currencies or are looking to buy, sell, or trade.

UnionBank of the Philippines (UnionBank) is embracing digital transformation and event-driven architecture to give their customers easy access to real-time foreign exchange rates on their mobile devices; they are no longer limited to providing rates that were only updated once per day. Having access to real-time data when it comes to financial services is becoming essential, especially in volatile economic conditions.

A centralized payment solution that can handle real-time transaction data and fast-paced digital customer onboarding was the goal when UnionBank set out to strengthen their position in the market. Pubsub+ Platform is the backbone of their transformation, allowing them to modernize their systems as well as manage and distribute high volumes of data, as required, during periods of peak activity. The ability to dynamically route events minimizes disruptions to customers during peak periods.

Real-time responsiveness and hyper-personalized services are the future of banking, but legacy banking systems were not designed with that kind of future in mind. With PubSub + Platform, existing legacy banking systems can be connected to new applications so that events can be streamed to the rest of the enterprise in real-time.

In many cases, legacy systems cannot easily be replaced or cast aside for a number of reasons, including complexity and expense. Having PubSub+ as the modern digital backbone of banking IT infrastructure helps to maximize legacy investments and provide a path to migrate applications to the cloud or other environments at a pace that makes the most sense for the enterprise.

UnionBank is working with Solace to implement a new log management system and, in another phase of their digital transformation project, will focus on streaming events from their core banking system to the rest of the enterprise by connecting legacy systems to newer applications.

Read the press release here: https://solace.com/press-center/unionbank-forex-event-streaming/