Indiana Farm Bureau Insurance

Challenge

Indiana Farm Bureau Insurance, the state’s largest farm insurer and a leader in auto and home coverage, needed to modernize its digital platforms to stay competitive and meet rising customer expectations. Legacy integration patterns created silos across underwriting, claims, policy administration, and customer service systems.

This limited their ability to move data quickly and consistently, which was increasingly critical for initiatives such as advanced risk modeling in response to extreme weather events, and delivering faster, more personalized service through digital channels.

Solution

The organization partnered with Solace to implement an event mesh that connects data centers, cloud services, and third-party systems. This real-time backbone ensures policy updates, claims statuses, and customer interactions are instantly available where needed.

By breaking down silos across core systems, Indiana Farm Bureau Insurance can better support internal operations and power customer-facing initiatives like its online portal and enhanced self-service tools. The solution was procured via AWS Marketplace on a subscription basis, offering additional financial flexibility.

Benefits

With Solace’s event-driven integration platform, Indiana Farm Bureau Insurance now has faster access to the critical data that powers its business. Policy updates, claims statuses, and customer interactions flow in real time across departments, eliminating delays that once slowed decision-making and service delivery.

This has translated into a more reliable and personalized experience for customers, whether they’re using the company’s online portal or enhanced self-service tools. That streamlined data movement between internal teams and third-party systems has also improved efficiency by reducing friction and giving employees more time to focus on serving customers.

By modernizing its integration backbone, the organization has also gained the agility to innovate quickly by adopting cloud-based systems and rolling out new digital services without disrupting operations.

Future

With Solace in place, Indiana Farm Bureau Insurance is positioned to expand real-time data applications, strengthen risk modeling, and evolve digital services to differentiate on convenience and personalization while continuing to deliver trusted local expertise.