This Agent Mesh Schedule, together with the Solace Master Supply Agreement (available at https://solace.com/legal/msa/) (the “Agreement”) and an applicable Order, governs Customer’s use of Solace Agent Mesh. Capitalized terms not defined herein have the meanings given to them in the Agreement.

Agent Mesh is an agentic artificial intelligence (AI) platform available as software: (i) downloaded, installed, and operated by the Customer (on-premises or in a Customer-controlled cloud environment), or (ii) as a service, hosted in a cloud environment controlled by Solace or the Customer, as mutually agreed). Unless otherwise specified, the terms in this SAM Schedule apply to all Agent Mesh configurations.

  1. Definitions. In this Agent Mesh Schedule, the following terms will have the following meanings:
    1. “Agent” means an autonomous software component within Agent Mesh that can executes specific tasks using AI models and tools.
    2. “Agent Mesh Data” means Customer data processed, generated, stored, or transmitted by or through Agent Mesh Cloud.
    3. “Agent Mesh Cloud” means the cloud service offering of Agent Mesh, where the Agent Mesh Software is deployed and operated in a cloud environment in either controlled by Solace or Customer, as mutually agreed.
    4. “Agent Mesh Software” means the software offering of Agent Mesh that Customer downloads, installs, and operates in Customer’s own infrastructure (on-premises or in a Customer-controlled cloud environment).
    5. “Gateway” means the Agent Mesh interface that receives requests and delivers results.
    6. “Input” means any data and information (for instance, textual, audiovisual or other content) that Customer provides or makes available to Agent Mesh.
    7. “Model Provider” means a third-party provider of AI or machine learning models that may be integrated with Agent Mesh, including but not limited to large language model (LLM) providers.
    8. “Orchestrator” means the Agent Mesh component that analyzes requests and coordinates task execution among Agents.
    9. “Output” means any data and information (for instance, textual, audiovisual or other content) generated and returned to Customer by Agent Mesh based on Input.
    10. “Third-Party Products” means third party software, applications, products, services (including Model Providers), or website links.
  2. Grant of Rights.
    1. Limited Rights. Customer receives no rights to Agent Mesh and Documentation other than those specifically granted in this Section 2 (Grant of Rights).
    2. License Grant – Agent Mesh Software. Subject to Customer’s compliance with terms of the Agreement, Solace grants Customer, during the Subscription Term, a non-exclusive, non-transferable, non-sublicensable right to install and Use the Agent Mesh Software and use the Documentation, in each case: (a) in accordance with this Agent Mesh Schedule and the Documentation; (b) in accordance with any specifications or limitations set out in the Order pertaining expressly to the Customer, such as limits associated with number of Agents, Gateways, and/or Orchestrators, or other limits including on copies of the Agent Mesh Software and on types of deployment (e.g. high availability, test or disaster recovery); (c) for internal business purposes only; and (d) subject to the restrictions set out in Section 8.4 (General Restrictions) of the Agreement and Section 2.4 (Additional Restrictions) below.
    3. Right to Access and Use – Agent Mesh Cloud. Subject to Customer’s compliance with the terms of the Agreement, Solace hereby grants to Customer, during the Subscription Term, a non-exclusive, non-transferable, non-sublicensable, internal right to access and use Agent Mesh Cloud and use the Documentation, in each case: (a) in accordance with this Agent Mesh Schedule and the Documentation; (b) in accordance with any specifications or limitations set out in the Order, such as usage limitations specified in the applicable Order, including but not limited to the number of Orchestrators, Gateways and Agents, or other limits; (c) for internal business purposes only; and (c) subject to the restrictions set out in Section 8.4 (General Restrictions) of the Agreement and Section 2.4 (Additional Restrictions) below.
    4. Additional Restrictions. In addition to the general restrictions set out in Section 8.4 (General Restrictions) of the Agreement, Customer must not (and must not allow Users or any third party to): (a) use Agent Mesh in a manner that violates any applicable laws, including but not limited to AI, data protection, export control, and intellectual property laws; (b) interfere with or disrupt the integrity or performance of Agent Mesh, including circumventing any limits or restrictions or bypassing protective measures or safety mitigations in Agent Mesh; (c) use the Agent Mesh Offering to create, collect, transmit, store, use or process any data or information that Customer does not have the lawful right to create, collect, transmit, store, use or process; (d) reverse assemble, reverse compile, decompile, or otherwise attempt to discover the source code or underlying components, algorithms, and systems of Agent Mesh (except to the extent these restrictions are contrary to applicable law); (e) use Agent Mesh to develop Agents or applications that compete directly with Solace’s Agent Mesh offering for commercial distribution or resale; or (f) without Solace’s prior written consent, share any non-public features or content of Agent Mesh with any third party.
  3. Delivery and Installation.
    1. Delivery – Agent Mesh Software. Solace will make the Agent Mesh Software available for electronic download subject to the receipt of all required documentation, including any required export and import permits and Customer will be the importer of record for the Agent Mesh Software.
    2. Installation and Management – Agent Mesh Software. Except for any installation Professional Services to be performed by Solace pursuant to an Order, Customer agrees that it will be responsible for installing and managing the Agent Mesh Software in accordance with the Documentation. Solace will have no responsibility or liability for any impact to or failure of the Agent Mesh Software or any Offering with which the Agent Mesh Software was provided resulting from Customer’s (or Users’) improper installation and/or management of the Agent Mesh Software.
    3. Account Activation – Agent Mesh Cloud. Customer’s Users are required to open a User Account with Solace in order to Use Agent Mesh Cloud. Users must provide accurate and complete registration when creating a User Account. Customer hereby acknowledges and agrees that it is responsible for the compliance by all of its Users with this Agreement, any guidelines and policies published by Solace from time to time, and the activities of all Users using Agent Mesh Cloud. Customer must ensure that all Users only Use Agent Mesh Cloud through the User Account(s) and will not share the User Account with any other person who is not a Customer employee or contractor. Customer will promptly notify Solace of any actual or suspected unauthorized use of Agent Mesh Cloud. Solace reserves the right to suspend, deactivate, or replace any User Account if Solace determines that the User Account may have been used for an unauthorized purpose.
    4. API License. Any application programming interface (“API”) made available by Solace for Customer’s Use with the Software are licensed to Customer under the terms and conditions of the API license agreement provided with such API.
    5. Open Source. Versions of certain third-party open source software (including libraries and redistributable files) may be embedded in, delivered with or automatically downloaded as part of the Agent Mesh Software (“Open Source Software”). The Open Source Software is subject to the applicable separate open source license agreement(s) pertaining to the Open Source Software, which will be provided with the Software or otherwise made available on Solace’s website at https://products.solace.com/product_licenses/. The source code for certain portions of the Open Source Software included in the Agent Mesh Software (as specified in the copyright notices) is available by contacting Solace at support@solace.com within a three (3) year period from the original date of receipt of the applicable Agent Mesh Software.
  4. Customer Responsibilities.
    1. Customer Equipment. Customer is solely responsible for acquiring, servicing, maintaining and updating all equipment, computers, software and communications services (such as Internet access) that are required to allow Customer to access and use Agent Mesh and for all expenses relating thereto.
    2. General Responsibilities. Customer is responsible for all activities that occur in User Accounts and for its and its Users’ compliance with this Agreement. Customer will use commercially reasonable efforts to prevent unauthorized access to, or use of, Agent Mesh and notify Solace promptly of any such unauthorized access or use of which it becomes aware.
    3. Customer Data – Agent Mesh Software. Where Customer uses Agent Mesh Software, Customer is responsible for properly configuring and using Agent Mesh Software in a manner that (a) provides security and redundancy of its Customer Data; (b) prevents unauthorized access to Customer Data; and (c) ensures the appropriate level of backup to prevent any loss of its Customer Data.
    4. Input and Output. Customer must not: (a) provide Input that either violates third-party rights or applicable law or is intended, or would reasonably be expected, to generate Output that does so; (b) use Output in a manner that Customer knows, or reasonably should know, violates third-party rights or applicable law; or (c) represent that Output is human-generated or approved or endorsed by Solace or its subcontractors. Customer will have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all of its data and information including any Inputs and Outputs (“Customer Content”) and the means by which Customer acquired Customer Content.
    5. Agent-Specific Obligations. Customer acknowledges that Agents may generate, process, and store data as part of their operations. Customer is responsible for: (a) designing, developing, testing, deploying, and monitoring of all Agents created using Agent Mesh; (b) implementing appropriate governance frameworks for the development and deployment of Agents; (c) ensuring that Agent-generated data complies with applicable AI, data protection, and privacy laws; providing appropriate disclosures when Agents interact with end users or external parties; and maintaining appropriate records of Agent activities as required by applicable regulations; (d) maintaining human oversight for Agents that make decisions with significant impact on individuals or business operations; and (e) conducting regular testing and monitoring of Agents to identify and mitigate risks, including bias, safety concerns, and unintended behaviors. Customer is also solely responsible for: (x) Agents and Gateways provided by Customer; (y) its selection of Gateways and Agents; and (z) any configuration instructions provided to Solace.
    6. Model Provider Responsibility. Customer acknowledges that Agent Mesh may integrate with or utilize third-party Model Provider products or services. Customer is solely responsible for (a) obtaining and maintaining any necessary licenses, subscriptions, or agreements with Model Providers, and for any associated costs, fees, or charges, unless the Order explicitly includes the Model Provider product(s) or service(s); (b) ensuring compliance with the terms of service, acceptable use policies, and other requirements of Model Providers (collectively, the “Model Provider’s Terms of Use”); (c) the quality, accuracy, appropriateness, and legal compliance of Outputs generated by Model Provider products or services; and (d) any liability arising from the use of Model Provider products or services in connection with Agent Mesh. Customer agrees to indemnify, defend, and hold Solace harmless against a claim by any Model Provider arising from Customer’s non-compliance with the Model Provider’s Terms of Use. Customer acknowledges Solace does not control and has no liability for the Output, security, compliance, performance, availability, or content of any Model Providers.
  5. Agent Mesh Data.
    1. Technical and Organizational Safeguards. In connection with the provision of Agent Mesh, Solace will maintain commercially reasonable administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Agent Mesh Data. Those safeguards will include, but will not be limited to, measures for preventing access, use, modification or disclosure of Agent Mesh Data by Solace personnel except: (a) to provide Agent Mesh and address service or technical problems; (b) as required by law; or (c) as expressly permitted in writing by Customer.
    2. Customer Data. Solace will comply with all applicable data protection and privacy laws in its provision of Agent Mesh. Solace will not use Agent Mesh Data to train or improve Agent Mesh across customers. Solace will not permit its subcontractors to use Agent Mesh Data to train or improve their models or services.
  6. Warranties; Remedies.
    1. Agent Mesh Warranties: Solace warrants to Customer, during the Subscription Term, that: (a) Agent Mesh will perform, in all material respects, in accordance with the applicable Documentation; and (b) Solace will use industry standard practices designed to detect and protect the Agent Mesh Software against any Malicious Code, including as applicable scanning the Agent Mesh Software for malware and other security vulnerabilities and with up-to-date scanning of Software prior to making the Agent Mesh Software available to Customer.
    2. Remedy: Customer’s sole and exclusive remedy and the entire liability of Solace for its breach of the warranties in Sections 8.1 will be for Solace, at its option and expense, to: (a) use commercially reasonable efforts to provide a work-around or correct such defect within a reasonable time, not to exceed thirty (30) days (or such other period as may be agreed upon by the Parties); or (b) terminate Customer’s license to access and Use the applicable non-conforming Offering and refund of any fees prepaid to Solace by Customer, prorated for the portion of the Subscription unused at the time Customer reported the breach of warranty to Solace.
    3. Exclusions: The warranties set forth in Section 8.1 will not apply if Agent Mesh is used other than as described in the Documentation or in violation of the terms of the Agreement. Solace makes no warranties regarding: (a) outputs or results generated by Agents, including accuracy, reliability, or fitness for any particular purpose; (b) Model Provider services or the integration of such services with Agent Mesh; (c) Customer’s Agents, including their design, operation, or compliance with applicable laws; or (d) any modifications to Agent Mesh made by Customer or third parties.
  7. Suspension of Access to Agent Mesh Cloud. In addition to any termination rights of Solace pursuant to Section 3 (Term and Termination) of the Agreement, extraordinary circumstances may require Solace to suspend or terminate (where appropriate), as determined in Solace’s reasonable discretion, Customer’s access to and/or Use of Agent Mesh Cloud in order to: (a) prevent material damage to, or material degradation of the integrity of, Solace’s or its provider’s Internet network; (b) comply with any law, regulation, court order, or other governmental order; or (c) prevent abuse or misuse of Agent Mesh Cloud that affects other customers. In respect of any suspension or termination under this clause, Solace will provide prior written notice as far in advance of such suspension or termination as reasonably possible, and if such advance notice is not possible, then as soon as possible after such suspension or termination. In the event of a suspension, Solace will limit such suspension to that which is minimally required and will promptly restore Customer’s access to Agent Mesh Cloud as soon as the event giving rise to the suspension has been addressed (including by Customer agreeing to accept the risks associated with such suspension) or resolved. Unless caused by a breach of this Agreement by Customer, all fees related to the suspended Agent Mesh Cloud will be waived for the duration of the suspension and any such waived fees which have been pre-paid will be refunded to Customer.
  8. Refund Upon Termination – Agent Mesh Software. If an Order for Agent Mesh Software is terminated by Customer in accordance with Section 3.3 (Termination for Convenience) of the Agreement, Solace will refund to Customer any prepaid Subscription Fees covering the remainder of the Subscription Term after the effective date of termination.
  9. Service Revisions. Solace may add, reduce, eliminate or revise the features and functionality of Agent Mesh at any time without prior notice. Notwithstanding the foregoing where, in Solace’s opinion, a change will cause a material detrimental impact to Customer (a “Detrimental Change”), Solace will provide thirty (30) days prior written notice (email or posting of notice to suffice). In the event of a Detrimental Change, Customer may, at no cost, terminate the Subscription by providing Solace with written notice of termination within thirty (30) days of receiving notice of the Detrimental Change. If Solace does not receive such notice of termination within thirty (30) days, Customer will be deemed to have accepted the Detrimental Change. Notwithstanding the foregoing, Solace may make changes to Agent Mesh without prior notice if such changes are necessary to: (i) comply with applicable law; (ii) address a security vulnerability or threat; (iii) fix bugs or errors that materially impair functionality; or (iv) comply with third-party provider requirements or platform dependencies. Solace shall notify Customer of such changes as soon as reasonably practicable after implementation.

Last revised: December 15, 2025