Solace Product Lifecycle Policy
The Solace Product Lifecycle Policy, which is applicable to all Solace products, allows you to plan and prepare for end-of-life product transitions. Milestones and phases from Product Introduction through to End of Support are clearly defined with reasonable timeframes for each phase.
Support durations for specific versions of SolOS firmware and software products follow different timelines. These specific software and firmware version expirations are described in Solace Support Services page. The Product Lifecycle Policy applies to the product as a whole.
This diagram below shows the various phases of Solace’s product lifecycle, and is followed by a schedule of which versions have reached which milestone.
Note that the support duration for specific versions of software products and for SolOS firmware follow different timelines and are described in Solace Support Services, and the Solace PubSub+ software products and SolOS firmware table provides information regarding the end of support dates.
Milestones and Phases
Descriptions of each stage in Solace’s Product Lifecycle are presented in the following table.
Solace Product Lifecycle Stages
|Product Introduction Milestone||Milestone marking the beginning of the General Availability phase. At this point customers may begin to purchase the product.|
|General Availability Phase||During this phase customers may purchase the product without restriction. Customers with current support plans will receive Major, Maintenance and Hotfix releases applicable to the product.|
The General Availability phase typically lasts three to four years.
|End of Sales Milestone||Milestone marking the end of the General Availability phase and the beginning of the No New Sales Phase.|
|No New Sales Phase||During this phase the product is not generally available for purchase. Customers with current support plans will receive the same level of support as during the General Availability Phase.|
The No New Sales phase will be no less than four years.
|Final Software Release Milestone||Milestone marking the final SolOS Major Release to be supported by the hardware product or the final Major Release of a software product.|
|No New Software Phase||During this phase customers with current support plans will have access to maintenance and hotfix releases for the final Major Release. The No New Software Phase is 2 years in duration.|
|Final Support Renewal Milestone||At this point the product has effectively reached the end of its lifecycle. For customers that have not yet transitioned to newer products a single 1 year limited Support Plan renewal will be offered.|
|End of Support Renewal Phase||During this 1 year phase, product questions will be answered and production assistance provided however no new maintenance releases or hotfixes will be issued.|
|End of Support Milestone||At this milestone customers will no longer have the option of renewing their support plans and Solace will cease providing support for the product.|
Formal notifications of a product reaching any product lifecycle milestone will be sent by email to customers on active Support Plans. Contact Solace Support at firstname.lastname@example.org to be included in these notifications.