When "I don’t know" isn’t an acceptable answer

Infrastructure managers in capital markets live in constant fear of the trading floor going down, leaving the business vulnerable to lost profits and internal management prone to finger pointing. The worst scenario of all, when asked what the root cause of the outage is, many have to say, “I don’t know.”

The story is the same in many other industries as well, as the availability and flow of real-time information has become the status quo, and such an integral part of all kinds of business processes.

Shouldn’t infrastructure managers know what’s happening in their own networks? Of course! But in order to boost the performance of their server/software architectures, many have had to turn off statistics gathering leaving them with no trail of breadcrumbs that can help lead them back to the problems’ root cause. This leads to major delays in getting networks back up and running—as well as angry bosses and customers.

One of the many advantages of a hardware-based architecture is that you can gather detailed stats, much more detailed than are available in software, without impacting latency or volume.

Solace’s products have always had a web-based and command line management interface, and at the request of our customers, we have also teamed up with SL Corporation – the makers of RTView. RTView is a consolidated network management tool that gives an easy-to-digest real-time dashboard of current and past network states and even takes steps to prevent potential problems when alerts are triggered.

It’s another great tool to help infrastructure managers relax knowing they can quickly identify and repair any issues that arise, and even better, avoid trading interruptions altogether.