Privacy
Customer Terms and Conditions
Master Supply Agreement
Solace provides a range of products, services, and deployment options. The Solace Master Supply Agreement (MSA) is a framework agreement between a customer and Solace for the purchase of any of Solace’s products and/or services (each, an Offering). Each Offering has specific terms and conditions detailed in its Schedule below.
View our MSA
Cloud Service
The following additional terms and conditions apply to Solace PubSub+ Cloud:
View our Cloud Service Schedule
View our Capacity Unit Terms and Conditions
View our Service Level Agreement
View our Acceptable Use Policy
Software
The following additional terms and conditions apply to Solace software:
Hardware
The following additional terms and conditions apply to Solace hardware:
Professional Services
The following additional terms and conditions apply to Solace professional services:
Education Services
The following additional terms and conditions apply to Solace education services:
Support
The following additional terms and conditions apply to support services, whether purchased separately or included with Software, Hardware, or Cloud Service subscriptions:
View our Standard Support Plan
View our Rapid Hardware Repair Service Terms
Additional service subscription plans are available for purchase:
View our Essential Services Plan
View our Advanced Services Plan
* If you have Silver, Platinum or Platinum+ support, please click here.
Other Agreements and Documents
Community License Agreement
Export Classifications
PubSub+ Platform Security
Accessibility
Solace’s Accessibility Statement
Solace is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We are also committed to giving people with disabilities the same opportunity to access our services and allowing them to benefit from the same services, in the same place and in a similar way as others.
We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.
Accessibility Plan
This Multi-Year Accessibility Plan describes Solace’s activities to meet the requirements of the Integrated Accessibility Standards (IAS) under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and by preventing and eliminating barriers faced by persons with disability.
Feedback
Solace welcomes feedback on how we provide accessible customer service. Individuals may provide their feedback in person, by telephone, by mail, or by email to:
Sherrie Seward
Chief People Officer
4000 Innovation Drive, 3rd Floor, Ottawa, Ontario, K2K 3K1
(613) 271-1010 ex 1114
sherrie.seward@solace.com