Solace Systems is committed to protecting your privacy. This Statement of Privacy applies to Web sites and governs data collection and usage at all Solace Systems sites and services. Please read the complete Statement of Privacy below to learn additional details about how some of Solace Systems’ sites and services protect your personal information.

Collection of your Personal Information

At some sites, Solace Systems collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Solace Systems does not associate sensitive data, such as your race, religion, or political affiliations, with personally identifiable information. Solace Systems takes precautions to segregate any sensitive data you may provide on Solace Systems sites and services that reference your race, religion, sexual orientation, ethnicity or political affiliations.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Solace Systems public online forums, this information may be collected and used by others. Note: Solace Systems does not read any of your private online communications. Your Solace Systems forum submissions, chats, conversations, messages, are accessible by others and therefore not completely confidential.

Solace Systems encourages you to review the privacy statements of Web sites you choose to link to from Solace Systems so that you can understand how those Web sites collect, use and share your information. Solace Systems is not responsible for the privacy statements or other content on Web sites outside of the Solace Systems Web sites.

There may also be information about your computer hardware and software that is automatically collected by Solace Systems and may be shared with others. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Solace Systems for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Solace Systems Web sites.

Use of your Personal Information

Solace Systems Web sites and their operational service partners collect and use your personal information to operate Solace Systems Web sites and deliver the services you have requested. Solace Systems sites also use your personally identifiable information to inform you of other products or services available from Solace Systems and its affiliates. Solace Systems may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Solace Systems does not sell, rent or lease its customer or subscriber lists to third parties. Solace Systems may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Solace Systems may share data with trusted partners to help us perform statistical analysis. All such third parties are prohibited from using your personal information except to provide these services to Solace Systems, and they are required to maintain the confidentiality of your information.

Solace Systems keeps track of the Web sites and pages our customers visit within Solace Systems Web sites, in order to determine what Solace Systems Web sites and services are the most popular. This data may be used to deliver customized content to customers that are interested in a particular subject area.

Solace Systems Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Solace Systems or the site; (b) protect and defend the rights or property of Solace Systems, a Solace Systems Web site; and, (c) act under exigent circumstances to protect the personal safety of users of Solace Systems, its web sites, or the public.

Use of Cookies

Solace Systems Web sites use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Solace Systems web pages, or register with Solace Systems Web sites or services, a cookie helps to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Solace Systems Web site, the information you previously provided can be retrieved, so you can easily use the Solace Systems features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Solace Systems services or Web sites you visit.

Use of Web Beacons

Solace Systems Web pages may contain electronic images or javascript code sometimes called Web beacons that allow Solace Systems to count users who have visited those pages. Solace Systems may include web beacons in promotional e-mail messages or Solace Systems Newsletters in order to count how many messages have been opened and acted upon. Web beacons are not used to access your personally identifiable information on Solace Systems Web sites and services; they are a technique used to compile aggregated statistics about Solace Systems Web site usage.

Web beacons collect only a limited set of information including a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides.

Solace System Newsletters

When you subscribe to a Solace Systems Newsletter, Solace Systems requests your name and e-mail address. Solace Systems uses your e-mail address to send you the newsletter(s) you have requested. Solace Systems does not share its Newsletter subscribers’ e-mail addresses with third parties except as required to deliver the service.

Control your Personal Information

You may stop the delivery of future promotional e-mail from Solace Systems Web sites by following the specific instructions in the e-mail you receive. The instructions explain how to stop receiving such e-mails.

There are some Web sites, including Solace Systems Maintenance and Support Services, that send out periodic e-mails informing you of technical service issues, product surveys, new feature announcements and news about Solace Systems products and services. These e-mails are considered essential to the provision of the service you have requested. You will not be able to choose to unsubscribe to these mailings, as they are considered a part of the service you have chosen.

Security of your Personal Information

Solace Systems secures your personal information from unauthorized access, use or disclosure. Solace Systems secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Personal information (such as a credit card number) is transmitted to other Web sites through the use of Secure Socket Layer (SSL) encrypted protection.

Changes to this Statement

Solace Systems will occasionally update this Statement of Privacy to reflect company and customer feedback. When Solace Systems posts changes to this Statement, you will see the word “updated” next to the Privacy Statement link on the various pages of Solace Systems Web sites. If there are material changes to this Statement or in how Solace Systems will use your personally identifiable information, Solace Systems will prominently post such changes prior to implementing the change. Solace Systems encourages you to periodically review this Statement to be informed of how Solace Systems is protecting your information.

Contact Information

Solace Systems welcomes your comments regarding this Statement of Privacy. If you believe that Solace Systems has not adhered to this Statement, please contact us.

Solace Systems Privacy
Solace Systems, Inc.
535 Legget Drive, 3rd Floor
Kanata, Ontario
K2K 3B8
Tel: +1 613 271 1010