Communications service providers run on an enormous, constant stream of data — orders, usage events, call detail records, provisioning requests — moving across OSS, BSS and network systems, but legacy point-to-point and batch integrations can’t keep pace with real-time demand. Solace gives CSPs a single event mesh that connects it all, so services activate instantly, customer experiences stay personalized, and new products reach market faster.
- Instantly route orders to provisioning systems to activate services in real-time
- Stream usage and customer activity data to analytics, AI and self-service dashboards
- Capture and deliver CDRs across billing and mediation systems without loss, even at peak volume
- Modernize the integration of OSS/BSS and legacy systems without disrupting network operations
What can Telcos do with Solace?
Real-Time Provisioning
Every second a customer has to wait for a service they’ve ordered influences their satisfaction, whether it’s international coverage, prepaid minutes or a short-lived data-driven service related to their location or an event they’re attending.
Solace helps service providers accelerate order-to-activation cycles by routing orders to provisioning systems in real-time, while buffering orders and forwarding them at whatever rate those downstream systems can handle.
Channel Modernization for Customer 360
Today’s communications service providers need a complete and up-to-the-second understanding of each customer’s activity, preferences and usage patterns in order to do things like spot potential problems before the customer is impacted, and identify cross-sell/up-sell opportunities.
Solace can help by streaming information to analytics engines and AI platforms while simultaneously making it accessible to all kinds of dashboards, charting applications and web interfaces.
New Product Introduction
For most service providers, it can take months to introduce new products due to incompatibilities between systems and the requirements of new data sources or presentation technologies.
Solace can slash the time it takes service providers to introduce innovative new products. Since Solace runs in all popular clouds and datacenter environments, and supports open APIs and protocols, service providers can quickly tie together diverse data sources, interactive services and presentation technologies to formulate exciting new products.
Call Data Record Capture
Communications service providers need to aggregate CDRs from a variety of network elements in different formats, and convert them into a canonical format for archival and analysis.
Solace can simplify this process by ingesting CDRs in any format and efficiently routing them to systems that need them, buffering as necessary to ensure that messages aren’t lost and systems aren’t overwhelmed by sudden bursts of data.
Number Portability
To securely manage interactions with number portability clearinghouses, service providers put in place a gateway that acts as an intermediary with their internal systems. This gateway must be secure as it faces the outside world, and highly available because of SLAs that limit how long they have to complete number migrations.
Solace can improve a service provider’s number portability processing with the capacity to securely handle any number of inbound our outbound requests, even in unexpected bursts, and can buffer data flow so back-end systems are never overwhelmed.
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