Customers with support contracts can contact support via email, ticketing system or telephone, depending on the severity and urgency of their situation.

  • Telephone (Current production-impacting issues only)
    USA/Canada: 1-866-Solace1 (866-765-2231)
    International: +1-613-270-8404
  • Email (Severity 2, 3, 4 issues and enhancements)
  • Ticketing System (login required)
  • Solace sends out email notifications of new product versions, technical issue advisories and product lifecycle updates. Existing customers can contact Solace at support@solace.com to receive these announcements.

Solace Support Policy

Solace’s support policies and procedues are described in this Solace Support Services document.

  • Product Version Support Expirations

    VersionEnd of Support Date
    6.2June 9, 2016
    7.0March 2, 2017
    7.1May 31, 2018
    7.2May 31, 2019