Customers with support contracts can contact support via email, ticketing system or telephone, depending on the severity and urgency of their situation.
- Telephone (Current production-impacting issues only)
USA/Canada: 1-866-Solace1 (866-765-2231)
- Email (Severity 2, 3, 4 issues and enhancements)
- Ticketing System (login required)
- Solace sends out email notifications of new product versions, technical issue advisories and product lifecycle updates. Existing customers can contact Solace at firstname.lastname@example.org to receive these announcements.
Solace Support Policy
Solace’s support policies and procedues are described in this Solace Support Services document.
- Product Version Support Expirations
Version End of Support Date 6.2 June 9, 2016 7.0 March 2, 2017 7.1 May 31, 2018 7.2 May 31, 2019