“This call is being recorded for quality assurance.” You’ve likely heard this message before if you’ve dialed into any customer support line. Chances are, a person isn’t ever going to listen to those calls. They’re probably going to be transcribed automatically using a technology like VoiceBase, a successful cloud-based voice analytics service that helps businesses extract actionable content out of audio and video for a wide range of uses.
Today, VoiceBase announced that they have deployed Solace messaging technology within their cloud-based service as the event bus to orchestrate how voice files get processed. VoiceBase enables many different voice processing use cases including: speech-to-text, call center agent monitoring, redaction of sensitive info like credit card numbers, and much more. It’s really easy to integrate with your apps too – you simply upload an audio or video file, call their API, and set the parameters for the results you need. Your request is then performed and returned in record time, thanks to the rapid process analysis orchestrated with the Solace platform.
Check out the press release for more info, and if you have any voice-to-text needs, they can probably help!