AI Operations (AIOps) Accelerator

Solace’s AIOps Accelerator gives middleware teams AI-powered control over their entire Solace estate—query broker state in plain English, resolve issues faster, enrich support tickets automatically, and generate health and capacity reports on demand.

Built on Solace Agent Mesh, the solution connects specialized AI agents directly to your brokers, logs, metrics, and ticketing systems. Every response is grounded in your institutional knowledge and Solace documentation. A dedicated forward-deployed engineer, assigned as part of your subscription, continuously tunes the agents to improve accuracy and reduce costs over time.

Demo

Key Activities

• Design: Define the AIOps architecture based on your Solace estate, monitoring stack, ticketing systems, and operational goals.
• Deploy & Configure: Install Solace Agent Mesh and connect agents to brokers, logs, metrics, and ticketing systems.
• Build the Knowledge Base: Ingest your organization’s documents and Solace documentation into a RAG-powered knowledge base for accurate, citation-backed responses.
• Enable Conversational Access: Configure natural language querying for queue counts, VPN status, spool utilization, and connection health.
• Integrate Issue Resolution: Deploy the Issue Analyzer agent for automated root-cause analysis across broker configuration, metrics, logs, and documentation.
• Connect Ticketing: Integrate with Jira and/or ServiceNow to automatically enrich tickets with diagnostic insights at creation.
• Configure Reports: Customize health check and capacity trend analysis templates for your environment and policies.
• Knowledge Transfer: Train your middleware team on AIOps capabilities and workflows for self-sufficient day-to-day use.
• Forward-Deployed Engineer (Ongoing): A dedicated Solace expert refines prompts, monitors response quality, optimizes token costs, and validates accuracy across model changes.

Outcomes

• Ability to query broker state, VPN configuration, and queue health in natural language—no management console required
• Automatic enrichment of support tickets with AI diagnostic context
• On-demand generation of health check and capacity trend analysis reports
• Simultaneous AI-assisted root cause analysis across metrics, logs, configuration, and documentation
• Centralization of institutional knowledge in a searchable knowledge base
• Continuous improvement of AI accuracy and cost-efficiency via dedicated prompt engineering

Benefits

• Conversational Operations you can Trust– Ask questions about your Solace estate in plain English and get instant, cited answers—no console switching required, and agents use RAG to ensure every response is grounded in the current state of your actual environment and Solace documentation, not general inference.
• Faster Issue Resolution – AI correlates broker config, metrics, logs, and documentation simultaneously to reduce diagnostic time and MTTR, and enriches Jira and ServiceNow tickets with diagnostic context the moment they are created, giving engineers assigned to each issue a head start.
• Richer Reporting –An Evaluation Engine continuously scores response quality across six dimensions, enabling ongoing measurement and improvement, and you can easily generate Health Check and Capacity Trend Analysis reports at any time, instead of relying on periodic service engagements.
• Continuous improvement of agents over time, as a dedicated forward-deployed engineer tunes prompts, manages costs, and validates accuracy across model changes.