How to Improve Your Airline's Customer Experience and Bottom Line with an Event Mesh
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To transform your airline you need a unified foundation for the distribution of events
An event mesh is an architecture layer that efficiently moves events between distributed applications, connected devices and user interfaces.
An event mesh can help you:
Enhance Customer Experience
- Build personalized journeys for travelers.
- Real-time and proactive flight itinerary modifications.
- Record and replay preferences in food/media, etc.
- Create prudent campaigns and itineraries for travelers
Increase Operational Efficiency
- Use real-time data to make key decisions around fueling and crew rosters.
- Integrate with suppliers and partners to get and give real-time updates on key metrics.
- Deploy predictive technologies for better command and control.
Differentiate to Maximize Margins
- Tie-in services like ride-sharing and VOD to drive loyalty and usage.
- Make pragmatic choices on meals/beverages for a lean supply chain.
- Receive and share accurate information on seat inventory to avoid unsold units.
