The Product Lifecycle Policy applies to the product as a whole. The diagram below illustrates the Solace product lifecycle, and is followed by a schedule of which products have reached which milestone.
Note that support for certain versions of SolOS firmware and certain versions of PubSub+ software products follow different timelines as described in Solace Support Services. For a list of these versions and their support dates, see Support Dates for Release Versions.
Milestones and Phases
Descriptions of each stage in Solace’s Product Lifecycle are presented in the following table.
| Milestone / Phase | Description |
|---|---|
| Product Introduction Milestone | Milestone marking the beginning of the General Availability phase. At this point customers may begin to purchase the product. |
| General Availability Phase | During this phase customers may purchase the product without restriction. Customers with current support plans will receive Major, Maintenance and Hotfix releases applicable to the product. The General Availability phase typically lasts three to four years. |
| End of Sales Milestone | Milestone marking the end of the General Availability phase and the beginning of the No New Sales Phase. |
| No New Sales Phase | During this phase the product is not generally available for purchase. Customers with current support plans will receive the same level of support as during the General Availability Phase. The No New Sales phase will be no less than four years. |
| Final Software Release Milestone | Milestone marking the final SolOS Major Release to be supported by the hardware product or the final Major Release of a software product. |
| No New Software Phase | During this phase customers with current support plans will have access to maintenance and hotfix releases for the final Major Release. The No New Software Phase is 2 years in duration. |
| Final Support Renewal Milestone | At this point the product has effectively reached the end of its lifecycle. For customers that have not yet transitioned to newer products a single 1 year limited Support Plan renewal will be offered. |
| End of Support Renewal Phase | During this 1 year phase, product questions will be answered and production assistance provided however no new maintenance releases or hotfixes will be issued. |
| End of Support Milestone | At this milestone customers will no longer have the option of renewing their support plans and Solace will cease providing support for the product. |
Customer Communication
Note: Formal notifications of a product reaching any product lifecycle milestone will be sent by email to customers on active Support Plans. Contact Solace Support at support@solace.com to be included in these notifications.
Product Milestones
The support dates for Solace products are provided in the table below.
| Product | End of Sales | Final Software Release | Final Support Renewal | End of Support |
|---|---|---|---|---|
| CHS-3230AC-01-D | June, 2015 | SolOS 9.1 | June, 2021 | June, 2022 |
| CHS-3230AC-02-A | June, 2015 | SolOS 9.1 | June, 2021 | June, 2022 |
| CHS-3260AC-01-A | June, 2015 | SolOS 9.1 | June, 2021 | June, 2022 |
| CHS-3260AC-01-B | June, 2015 | SolOS 9.1 | June, 2021 | June, 2022 |
| CHS-3260AC-01-C | June, 2015 | SolOS 9.1 | June, 2021 | June, 2022 |
| CHS-3260AC-02-A | June, 2015 | SolOS 9.1 | June, 2021 | June, 2022 |
| CHS-3260AC-03-A | February, 2016 | SolOS 9.4 | February, 2022 | February, 2023 |
| CHS-3260AC-04-A | February, 2016 | SolOS 9.4 | February, 2022 | February, 2023 |
| CHS-3530AC-01-A | June, 2018 | SolOS 10.0.1 | June, 2023 | June, 2024 |
| CHS-3560AC-01-A | June, 2018 | SolOS 10.0.1 | June, 2023 | June, 2024 |
| SolCache | June, 2019 | June, 2023 | June, 2025 | June, 2026 |
| SolCache-RS | - | - | June 30, 2016 | June 30, 2017 |