The Product Lifecycle Policy, which applies to the product as a whole, is illustrated in the diagram below.
Note that support for certain versions of SolOS firmware and certain versions of PubSub+ software products follow different timelines as described in Solace Support Services. For a list of these versions and their support dates, see Support Dates for Release Versions.
Milestones and Phases
Descriptions of each stage in Solace’s Product Lifecycle are presented in the following table.
| Milestone / Phase | Description |
|---|---|
| Product Introduction | Marks the beginning of the General Availability phase. At this point customers may begin to purchase the product. |
| General Availability | During this phase customers may purchase the product without restriction. Customers with current support plans will receive Major, Maintenance and Hotfix releases applicable to the product. The General Availability phase typically lasts 3 to 4 years. |
| End of Sales | Marks the end of the General Availability phase, and the beginning of the No New Sales Phase. |
| No New Sales | During this phase the product is not generally available for purchase. Customers with current support plans will receive the same level of support as during the General Availability Phase. The No New Sales phase is 5 years long. |
| End of Support | After 5 years of No New Sales, customers will no longer have the option of renewing their support plans, and Solace will cease providing support for the product. |
Product Milestones
The Support dates for the Solace Products are provided in the table below.
| End of Sales Product Number | End of Sales Effective Date | End of Support Effective Date |
|---|---|---|
| CHS-3530AC-02-A | December 1, 2021 | December 1, 2026 |
| CHS-3560AC-03-A | December 1, 2021 | December 1, 2026 |
| CHS-3560AC-06-A | December 1, 2021 | December 1, 2026 |
QMS Support Lifecycle
The Solace Queue Management System (QMS) is supported for 5 years from the date of sale.
Customer Communication
Note: Formal notifications of a product reaching any product lifecycle milestone will be sent by email to customers on active Support Plans. Contact Solace Support at support@solace.com to be included in these notifications.