This Solace Product Lifecycle Policy is applicable to all Solace products sold before May 1, 2019, and allows you to prepare for end-of-life product transitions. Milestones and phases from Product Introduction through to End of Support are defined with reasonable timeframes for each phase.
Lifecycle Policy for products sold after May 1, 2019 can be found here.
Support for certain versions of SolOS firmware and certain versions of PubSub+ software products follow different timelines.
These specific software and firmware version expirations are described at the Support page. The Product Lifecycle Policy applies to the product as a whole. This diagram below illustrates the Solace product lifecycle, and is followed by a schedule of which versions have reached which milestone.
Descriptions of each stage in Solace’s Product Lifecycle are presented in the following table.
Milestone / Phase
Product Introduction Milestone
Milestone marking the beginning of the General Availability phase. At this point customers may begin to purchase the product.
General Availability Phase
During this phase customers may purchase the product without restriction. Customers with current support plans will receive Major, Maintenance and Hotfix releases applicable to the product. The General Availability phase typically lasts three to four years.
End of Sales Milestone
Milestone marking the end of the General Availability phase and the beginning of the No New Sales Phase.
No New Sales Phase
During this phase the product is not generally available for purchase. Customers with current support plans will receive the same level of support as during the General Availability Phase. The No New Sales phase will be no less than four years.
Final Software Release Milestone
Milestone marking the final SolOS Major Release to be supported by the hardware product or the final Major Release of a software product.
No New Software Phase
During this phase customers with current support plans will have access to maintenance and hotfix releases for the final Major Release. The No New Software Phase is 2 years in duration.
Final Support Renewal Milestone
At this point the product has effectively reached the end of its lifecycle. For customers that have not yet transitioned to newer products a single 1 year limited Support Plan renewal will be offered.
End of Support Renewal Phase
During this 1 year phase, product questions will be answered and production assistance provided however no new maintenance releases or hotfixes will be issued.
End of Support Milestone
At this milestone customers will no longer have the option of renewing their support plans and Solace will cease providing support for the product.
Note: Formal notifications of a product reaching any product lifecycle milestone will be sent by email to customers on active Support Plans. Contact Solace Support at email@example.com to be included in these notifications.
The support dates for Solace products are provided in the table below.